Guide to Using the Hospital

Guide to Outpatient Care

In order to shorten waiting times,
an appointment is required for all medical services at Nagoya Kyoritsu Hospital.

Since April 2021, our outpatient services are only available for people aged 15 years or above.

How to Make an Appointment

There are two ways to make an appointment.
To make things easier, Nagoya Kyoritsu Hospital also lets first-time patients make an appointment by phone.

1．Making an appointment using the special phone line

Please have your patient registration card handy, and tell us the department you wish to see and the date and time you wish to come.
If it will be your first time as a patient with us, please tell us your address, name, date of birth, and telephone number.
If you have a referral, please also tell us the name of the healthcare institution that it is from.
Please also call the appointment center if you wish to change your appointment.

Benefits of making an appointment by phone
The outpatients' reception desk is open from 8:30, but appointments can be made by phone from 9:00 onward.
Patients who wish to see a doctor on the same day can also make an appointment by phone, so they can stay at home until it is time for their appointment.

【Appointment center】

052-353-9100

Appointments by phone: 9:00-17:00 (You can also make an appointment for the same day)

2．Making an appointment at the hospital reception
Please ask to make an appointment at the general reception on the 1st floor of the Outpatient Building.

Procedure from When You Arrive

Outpatient Care

Appointment time

Please understand that while we will make every effort to ensure that you can see a doctor at your appointment time, we may need to keep you waiting while we care for inpatients or people with appointment times around yours.
If you think you are going to be late for your appointment, please contact the appointment center.(+81 052-353-9100)
If you are late for your appointment, we may change it to avoid affecting other patients.

Outpatient calling numbers

The calling numbers are in order of finishing the procedure at the outpatient reception.
Please understand that we may adjust the calling numbers depending on the appointment times and patients' medical conditions.

Insurance cards

Please make sure you present your insurance card every time you come.
If you do not bring your insurance card, we may not be able to use your insurance to cover your treatment.
If the details on the card have changed, please tell the reception promptly.

If you have lost your patient registration card

Please tell the reception desk,and we will reissue it.(Reissuing fee: 110 yen)

Prescriptions for medicine

There is no pharmacy in Nagoya Kyoritsu Hospital.Please take your prescription to your usual pharmacy.
Note: Prescriptions are valid for four days including the date of issue.

Request to bring your prescription record book with you

Please bring your prescription record book with you, so that we can check information such as your current illnesses, medication history, and side effects.If you have one, please present it when you arrive at the outpatient reception.